Technology Services Division

Network Systems integration design services:
As a value-added integrator of advanced networking products from leading manufacturers, we are able to offer the Best of Breed, most reliable technology solutions available anywhere. In addition to providing the best-in-class products, we work closely with you during every phase of system implementation. From initial design through the final deployment and on-going maintenance, we ensure your complete satisfaction.
Fresh Air LLC., provides network integration by selecting industry technology leaders who provide "Standards" based products for a particular network solution. We then bring these products together and integrate them into a multiple layered end-to-end solution, which includes full responsibility for project management, installation, and services. We off load client responsibility and streamline the installation process by providing optional staging and pre-configuration services. Our success has been based on our ability to provide creative networking solutions to satisfy all of our client's business objectives.

Whether you require a standard or custom solution, a single installation or on-going maintenance services, our networking and systems experts are focused on your long-term success.

• Maintenance Plans:
  Fresh Air LLC., Managed Networking Services is a comprehensive maintenance program that incorporates network monitoring, preventative maintenance, system updates and on-site support to provide our clients the Network stability required for company productivity.

• Security Services:
  Our VPN and Managed Firewall Services provides customers with the flexibility to create and implement an easy-to-use, yet uniquely tailored set of security policies, regardless of dedicated access speeds, network size, or types of Internet applications. It also provides active monitoring of the interactions of those policies for violations or intrusions.

• Same-day Services:
  On-site services include network evaluation, consultation, performance analysis and system tuning, system management support, capacity planning, software upgrade planning, applications integration, and/or on-site software assistance. Our network integration service technicians can work with your existing technical support staff, including network support personnel and system managers. Moreover, this service can also be utilized by clients who do not have the type of technical resources on hand that such complex networking systems demand, but require network consulting nonetheless.

• Emergency Services:
  When a workstation fails, your user's productivity suffers. And when a network server is "down," the entire enterprise pays a price. Fresh Air LLC., Provides "on-site service" with a 2 hour service response time. Coverage is 24 hours a day, seven days a week. With just one phone call, our service team is immediately available. No matter when or where a problem occurs.

Help Desk Services:
The personal computer has become a ubiquitous productivity tool for companies and end users alike. Many employees can not function effectively without their PC. Unfortunately, personal computers have also become increasingly more complex to support and maintain. Check the hard drive of any standard personal computer and the probability of finding the productivity tools such as Microsoft or Lotus,

Email, connections to the Internet, ERP applications, and custom software unique to the company is enormous. Increasing complexity can make it difficult and time consuming for an internal Help Desk team to efficiency troubleshoot and resolve technical problems or user questions. Most internal help desks are plagued with staff turnover, a lack of broad application training, poor process and tracking procedures, and insufficient tools.

If employees perceive the help desk as unresponsive or ineffective, no one wins:

• The user loses productivity placing repeated calls to the help desk or other technical support groups, waiting for help, or worse, bringing in other users to help resolve the problem.

• The Help Desk loses time on repetitive and routine requests, deflecting status requests, or trying to debug applications in which they are not well trained, and earns a reputation as the "helpless desk."

• Management gets deluged with complaints.

• And the overall organization loses precious time.

Help Desk Basic Solutions:
Fresh Air LLC., Help Desk Support Service redefines traditional help desks to minimize support costs and ensure high levels of user satisfaction, enhance productivity, and effectively use resources. The Help Desk services provide customers with:

• Single Point of Accountability (SPOA) to eliminate multiple calls to the help desk. Help Desk personnel take ownership for resolving the problem. If they can't answer the question or provide a solution, they make the needed calls to network technicians, software specialists or field service, coordinating efforts until the ticket is closed. They keep the user informed of status.

• Expanded Coverage to ensure that help is there 24 hours, 7 days a week.

• Effective First Call Close Rate to minimize repeated calls, user downtime, and frustration.

• Courteous and Knowledgeable Personnel to provide answers to routine questions quickly, help the user learn how to perform simple diagnostics and functions, understand the applications, and are able to identify effectively what resources are necessary to handle a problem.

• Tracking and Reporting to give the IT manager the knowledge necessary to take preventive action. By tracking the type of calls and resolution, system, network application and training problem trends can be identified and addressed. Building a knowledge base also enables the Help Desk personnel to share successful solutions for quicker resolution of problems.

Fresh Air LLC., delivers high quality user support and associated cost reductions by combining our highly trained personnel, certified processes, and in-depth experience with cutting edge help desk tools and technology.

WEB, Design & Development:
Many companies ignore the fact that a web site requires comprehensive planning to ensure its success. We know it's important that a long-term strategy for online communication is developed prior to programming the first keystroke of HTML. Fresh Air LLC., support team is readily accessible to assist in the planning of your site. With years of experience and knowledge of the latest web site trends, our staff can address the feasibility and costs of your "wish-list" and inform you of the most cost-effective way to accomplish your goals.

The rising level of customer expectation puts pressure on companies to act quickly. Five years ago, people expected no more than “brochure-level” information about a company and its products on its Web site. Today, people expect to be able to conduct business through any commercial Web site. Online activities might include competitive research, buying products, or receiving services and support. Expectations for a vendor or contractor could include requests for proposals, sales automation (request for proposal submission, account tracking and status mechanisms), dealer support systems, auction sites, warranty claims processing, and much more.

Organizations that have recognized this enormous opportunity and have established an effective Web presence are enjoying many benefits including increased revenue (from new and repeat customers), new and innovative ways to add value, and a competitive edge.

Now that the Internet has taken over as the most convenient mainstream medium, and is continuing to advance, it is imperative that organizations quickly establish their position in this exciting world. But a sense of urgency must be tempered with a sense of deliberateness to ensure the success of a Web solution. The initiative must be carefully planned and executed. Success requires the combination of skills and disciplines, many of which are new and unfamiliar. Not all companies have the required combination of skills in-house to plan and implement an effective Web site solution. This flight to quality explains why many companies are partnering with seasoned Internet professionals such as Fresh Air LLC.,

Cable Plant Design and Implementation
Coupled with a detailed Assessment and Planning engagement, Fresh Air LLC., plans and designs a cable plant management system that will allow organizations to cost effectively plan, install, and manage the complex cable and fiber infrastructure required by today's networks. We understand the high cost of physical plant change and implementation, and the challenges of effectively maintaining that physical plant for an increasingly mobile work force. Employee moves, additions, and drops can also be managed through this solution.
Fresh Air LLC., broad experience in cable and fiber plant design and implementation can assist businesses in deciding the best investment of scarce IT resources into new infrastructures. Designs are consistent with today's business needs, characteristics, and requirements. Along with the information transfer needs of organizations, the SAIC solution incorporates planning, required facility modifications, installation planning and implementation, start-up and check out, testing and certifications, and on-site support services.

Use Cable Plant Design and Implementation to:

• Ensure manageability, operability, and infrastructure requirements are part of the planning, development, and deployment of the project plans

• Improve overall IT availability, performance, and quality-of-service levels by aligning development and deployment of new applications or equipment with operational requirements.

Professional Support Services Division

Conference Support Services:
Fresh Air LLC., provides Conference Support Services such as Committee Coordination, Logistics & Event Planning, Audio/Video Support, Publication Support for Peer Review Meetings and other workshops, conventions, and advisory committees. The formats range from informal discussions to multiple concurrent formal sessions with outcomes and supportive publication development in the form of policy recommendations, formal proceedings, media documents, and peer-reviewed materials.

Management Consulting Services:
Our skilled analysts will work with you to review existing, new, and proposed rules, regulations, procedures, and policies that impact the internal operations and administrative infrastructure of an organization. By analyzing, re-engineering, and testing new processes to be consistent with new standards, our team helps clients increase performance skill quality and quantity. This process may include analyzing compliance requirements and recommending appropriate courses of action by identifying and codifying agency-specific work practices and operating rules into standard operating procedures. Additionally, we conduct research, including legal research, to determine the legality or legitimacy of the planned changes.

Technical Assistance and Training Services:
Proven experience in providing needs assessment, curriculum design, technical assistance, training delivery, and long and short term evaluation to both public and private organizations. We offer Web-based curriculum development, Personalized instruction of complex subject matter while integrating the latest in instructional methodologies. We also provide our clients with complete turnkey service for developing and implementing training activities including online courses, classroom delivery, satellite broadcasts, paper-base self-study, on-the-job training, coaching, mentoring, tutoring, and performance-based tools. All of Fresh Air LLC. Products and deliverables are in compliance with the Americans with Disabilities Act and Section 508 compliance rules and regulations. Our presentation packages include the production of training materials such as videodisks, CD-ROMs, videotapes, and printed publications, as well as video and audio teleconference training’s.

Research and Evaluation Services:
Our research and evaluation services range from preparation of preliminary assessment design specifications and hypotheses to analysis and reporting. We are experienced in data collection methods, including structured and unstructured interviews, questionnaires, telephone surveys, and focus group techniques. We assist our clients with identifying research objectives, developing methodologies, and determining analysis and reporting requirements. Fresh Air LLC., has access to a wide variety of experts to assist with focus group facilitation, public opinion surveys, statistical programming, and database management to provide substantive analysis and reporting.

Janitorial Services Division

Our Program:
Fresh Air LLC., humble beginnings grew from a single 4 unit residential contract to our existing tri-state janitorial services contracts. The establishments serviced, range in size and included such diverse facilities as: Office Buildings, Financial Institutions, Schools, Medical Facilities, Retail Stores, Day Care Centers, Industrial Facilities and Churches.

The key to our success is found in our unique Communication Program that offers tools designed to clearly define how to best serve your cleaning needs. These tools include Contact Evaluation Reports, Inspection Reports, and Past Performance Evaluations to ensure that you are receiving the utmost in quality service — and to your specifications. In addition, an Account Follow-Up Sheet is maintained on each account, and periodic phone calls and/or personal inspections are made by Fresh Air LLC., Customer Service Representatives.

We provide highly personalized, quality cleaning services by developing a special maintenance schedule for each client facility. Cleaning programs are provided on a nightly or weekly basis that allows each client the opportunity to select the exact program that suits their needs.

Our supervisors are available to our clients on a 24-hour service basis. Our office hours are Monday through Friday 9:00 A.M. to 5:00 P.M., after hours we use wireless telephone service and a fully integrated voice mail system. Our management team is accessible to our clients at all times.

Commercial, Industrial & Residential

We Do:

• Restaurants
• Apartments
• Office Buildings
• Medical Offices

We Are Fully Licensed, Insured & Bonded

Daily Janitorial Services Programs:

• Floor Buffing & Maintenance
• Emergency Flood & Fire Clean Up
• Steam Cleaning
• Carpet Cleaning and Care
• Pressure Washing
• Day Porter Services
• Construction Site Clean-up
• Window Blind & Drapery Cleaning

Construction Services Division

Construction Services Division is to provide the highest quality Program, Project and Construction Management Services to both Public and Private Sector Clients to help them achieve the goals of their construction program in an ethical, creative and cost-efficient manner. Established originally as a Duct Cleaning Company in 1998, Fresh Air LLC., is among the fastest growing contractor listed under the SBA 8(a) program. Our construction division specializes in commercial and multi-family residential facilities throughout the Washington Metropolitan area. We are fully bonded, insured and licensed in the tri-state area. Since its inception, Fresh Air LLC., has also reflected the exacting principles of service and commitment with which the "Fresh Air LLC.," name has become associated. We seek to fulfill--even surpass--our clients' expectations and requirements, provide meaningful and safe professional opportunities for our employees, and further distinguish the construction industry with each project we complete by consistently committing to a high level of performance and workmanship.

Services

Delivery Systems

• Design Build
• Construction Management
• Program Management
• General Construction

Construction

• Concrete
• Carpentry
• Painting
• Drywall
• Metal Building Erection

The accomplishments of Fresh Air LLC., Construction Division include

• Construction of over 30 projects
• High level of employee tenure and team consistency
• Exceptional field safety record

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